Category: Healthcare

3 Ways Technology is Reshaping Healthcare Operations

Organizations stand on the precipice of an exhilarating paradigm shift in healthcare data, thanks to the groundbreaking innovations and cultural normalization of large language models (LLMs). In the coming months—rather than years—healthcare will experience significant tectonic shifts in the challenges it faces. This shift is driven by a new wave of technology-driven renaissance that enhances our ability to make rapid, informed decisions and distills  wealth of data into valuable insights.  Emerging technologies are here to provide the lifeline that healthcare needs to combat the significant staff burnout resulting from the post-COVID period, offering faster and smarter decision-making that turns ...

Redpath kicks off the year with their Pro Bono Salesforce Consulting Grant

To kick off our year, Redpath hosted our all-company Winter Dreamin’ event. This virtual event was designed to bring our team together so we can learn, grow, focus on teamwork, and give back to our community. Leading up to Winter Dreamin', Redpath opened up applications for nonprofits and small businesses to apply to receive 20-25 complimentary hours of work to complete a business project or training through Redpath’s Pro Bono Salesforce Consulting Grant. A total of 152 volunteer hours were completed January 11-13 during the Winter Dreamin’ event. Out of 30 applicants, 6 organizations were selected. Let’s take a ...

7 Reasons (Awesome!) Salesforce Consultants don’t need a “Techie” Degree

That’s right, I said it. You don’t need a techie degree to become an awesome Salesforce consultant. As a Salesforce consultant with at least one engineering degree, I do not say that lightly. In fact, when I started Redpath Consulting Group in 2008, I firmly believed that to be a Salesforce consultant you needed a computer science/IT degree. And, I’m sure you’re wondering why! Well, it is obvious, isn’t it? Salesforce is a Customer Relationship Management (CRM) computer software system. So to become a Salesforce implementation consultant, clearly you need to be a software and computer engineer. Don’t you?... ...

What is Salesforce Governance and Why do I need it?

The word governance sounds formal and may bring up thoughts of “red tape,” “bureaucracy,” and “inflexibility.” So the mere suggestion of applying a governance framework to your Salesforce org might sound complicated, scary or not a good idea! Before I try and convince you that Salesforce governance is a good idea, let’s explore what governance is. Simply put, the idea of governance within technology is a set of best technology management practices that are followed by all. Now that we have a clear understanding of what governance is, would you agree it’s important? Do you also agree that your ...

Transforming Customer Engagement with Salesforce Service Cloud + Experience Cloud

A Big Acquisition Leads to a Messy Platform A leading provider of software solutions to healthcare organizations recently found themselves in a sticky situation. They had just acquired two other companies and realized that each company had its own Salesforce customer-facing Experience Cloud coupled with Service Cloud, leading to a variety of challenges involving integrating the two companies’ customer service options into their own setup. For one, the healthcare software provider’s existing Experience Cloud site was dated and confusing to its customers and could not easily incorporate new content such as single sign-on (SSO) capabilities and chat capabilities in ...

9 Salesforce Clouds Healthcare Payers Should Be Using

The competition for Medicare recipients and employer groups is increasing. The ability to effectively market and shorten the sales cycle time, broker sales, and automate quotes is becoming critical. Payers that quickly transform these critical business processes with effective digital transformation become more competitive. More competition demands more efficient operations. How does your business stack up? Today Health Care payers often face many of these challenges : Increased competition for medicare recipients and employer groups causing lost sales Manual inefficient operations causing poor member experience Siloed data systems between sales, enrollment, services, claims, and care management causing disconnected member experiences ...

Turn Your Data into Knowledge

In 2020, on average, every human created at least 1.7 MB of data per second, with roughly 30% of the world's data being generated by the healthcare industry. As a business in the healthcare industry, how are you managing all your data? Are you sharing handwritten notes? Are you using spreadsheets? Is your data spread across multiple databases that don’t talk to each other? If you’re managing your data in any of those ways, how do you expect to keep up?  By 2025, it is expected that healthcare industry data will increase by another 6%.  One of the problems ...

Minneapolis/St. Paul Business Journal selects Redpath for 2022 Best Places to Work

A strong and diverse culture where team members feel valued and are happy with the company they work for has a direct correlation to their clients experience. The Tampa Bay Business Journal found that, “Companies with happy employees outperform the competition by 20%.”  As a testament to the culture and our people, Redpath Consulting Group is honored to be recognized by Minneapolis/St. Paul Business Journal as one of their 2022 Best Places to Work! "Here at Redpath we really focus on valuing the differences between our team members and clients and how each of us brings ...

Redpath Consulting Group — Our Small Business Story

Established in 2008 and based in Minneapolis, Minnesota, Redpath Consulting Group was created with the desire to create a Silicon Valley like company in the midwest with the energy and culture for attracting an innovative and diverse team of people that are interested in a unique approach to delivering professional services. Co-founders, Paul Selway and James Smale, wanted to create a company with a people-first approach that would drive an unstoppable force in providing extraordinary services within the communities we serve. We like to refer to this as our WOW factor. In the years since Redpath ...

7 Reasons to Work With a Small Business

There’s a saying you’ve likely heard many times: bigger is better. But is it really true? If you get an ice cream cone that is four times what you actually want or need, is that truly better? Regardless of the item, if you’re getting more and possibly spending more on anything, is bigger really better? Perhaps quality is better than quantity? The same holds true when you’re selecting a business partner. As we celebrate #SmallBusinessWeek this week, here are seven reasons to consider working with a small business, like Redpath Consulting Group: # 1 — Emphasis on Transformative Innovation ...