If you imagine an outside Sales Rep to be like a soldier, then all things being equal the better equipped soldier is more likely to succeed. Sales Enablement is equipping ...

Sadly, as a consultant I see far too many instances where a CRM system has been implemented, often at significant effort and cost, and then they find the CRM has ...

During a Salesforce.com implementation, integration, and customization it is can often be very useful to engage an experienced Salesforce.com Cloud Alliance Partner. Typically a partner has Certified Salesforce Consultants who ...

Implementing or customizing Salesforce CRM for the first time can be daunting, and often you could benefit from engaging an experienced Salesforce consultant. Here are 4 stages you should go ...

Salesforce.com thinks there may be. Their work.com offering is driving social performance management, utilizing the social enterprise to: Align Set goals and give real-time coaching. Align teams around what matters ...

It is not unusual for Excel spreadsheets to be used as a Customer Relationship Management (CRM) system. As a consultant I soon find the organization’s most used knowledge systems. They ...

Is Salesforce.com becoming a swiss army knife for the Cloud? It might be possible to suggest that Salesforce.com is becoming a swiss army knife for the cloud. With recent acquisitions, ...

You already have contact information for your customers and prospects, but wouldn't it be great to really understand who they are and what they like? Create a social profile with ...