Paul, what exactly IS Salesforce.com?
Salesforce.com is like a “Swiss Army Knife in the Cloud”. It has Sales Cloud, Marketing Cloud, Collaboration Cloud, Data Cloud, and Service Cloud apps that provide a very good starting point for Customer Relationship Management or Call Centers. It also has a database piece that can be used on its own and a force.com platform piece that can be used to customize existing apps or create new ones.
What feature of Salesforce.com do you use every day?
Mobile Chatter. I just love the way that you can follow People, Groups, Accounts, Leads, Contacts, and Opportunities. It saves me from having to read emails.
What is one of the best parts of your job as a Salesforce Consultant?
Solving business problems. I get a real kick seeing our Salesforce customers taking their business to the next performance level.
What AppExchange App are you trying out these days?
FlipTop Social profiles – I always like to know what a prospect or customer looks like, and it allows me to do a bit of research prior to talking with or meeting them.
Paul, where can our readers go if they have more questions for you?
With the rapid evolution of technology, Salesforce solutions are ever-changing and improving features. Contact our team for up-to-date information.