Minneapolis/St. Paul Business Journal selects Redpath for 2022 Best Places to Work
A strong and diverse culture where team members feel valued and are happy with the company they work for has a direct correlation to their clients experience. The Tampa Bay Business Journal found that, “Companies with happy employees outperform the competition by 20%.” As a testament to the culture and our people, Redpath Consulting Group is honored to be recognized by Minneapolis/St. Paul Business Journal as one of their 2022 Best Places to Work! "Here at Redpath we really focus on valuing the differences between our team members and clients and how each of us brings ...
Building Community & Connection
People Serving People is one of Minnesota’s leading resources for families and individuals experiencing homelessness. In addition to providing a safe place for those in need, People Serving People also offers programs that aid in homelessness prevention. For years, the staff at People Serving People did this vital work using an outdated CRM that did not meet their needs. Andrea Nordick-Stone, who leads Development for People Serving People shared the following about the former system’s performance, “The database we had before was bare-bones at best. All it really allowed us to do was see people’s names, addresses, and when ...
Redpath Consulting Group — Our Small Business Story
Established in 2008 and based in Minneapolis, Minnesota, Redpath Consulting Group was created with the desire to create a Silicon Valley like company in the midwest with the energy and culture for attracting an innovative and diverse team of people that are interested in a unique approach to delivering professional services. Co-founders, Paul Selway and James Smale, wanted to create a company with a people-first approach that would drive an unstoppable force in providing extraordinary services within the communities we serve. We like to refer to this as our WOW factor. In the years since Redpath ...
7 Reasons to Work With a Small Business
There’s a saying you’ve likely heard many times: bigger is better. But is it really true? If you get an ice cream cone that is four times what you actually want or need, is that truly better? Regardless of the item, if you’re getting more and possibly spending more on anything, is bigger really better? Perhaps quality is better than quantity? The same holds true when you’re selecting a business partner. As we celebrate #SmallBusinessWeek this week, here are seven reasons to consider working with a small business, like Redpath Consulting Group: # 1 — Emphasis on Transformative Innovation ...
Set yourself up for Education Cloud’s Digital Transformation – Part 2 of 2
In the first of this two-part series, we explored a couple of key objectives the team at your university should accomplish in order to make the most of Salesforce’s Education Cloud. Catch up on Part 1 to learn how to incorporate your organization's vision, value proposition and team capabilities into your Education Cloud implementation approach. Let's finish the task by looking at the final two objectives that will be integral to your Education Cloud success. Objective 3: Identify Your Integration Strategy To get the full 360-degree view of your students you need to be prepared for integration between Salesforce and ...
Set yourself up for Education Cloud’s Digital Transformation – Part 1 of 2
The benefits of Salesforce’s Education Cloud for your higher education institution can be considerable. Achieving them, however, isn’t as simple as implementing the Education Data Architecture (EDA) and moving forward. Whether you're already on your way down your Education Cloud path and you're looking to improve or you're just getting started, consider this blog your springboard to maximizing the solution's capacity for your institution. You can make adjustments within your organization to make sure your existing — or newly implemented — Education Cloud implementation is operating as effectively as possible by focusing on a few key objectives. In this ...
7 Steps to Getting the Most From the 2021 Salesforce Education Summit
Salesforce’s first-ever Education Summit (formerly Higher Education Summit) in 2012 was my first professional conference in my career. The presentations showed me what was possible on the Salesforce platform and I learned how collaborative the Higher Ed industry is while meeting peers between sessions. In 2020, we had to adjust to virtual conferences and we all learned that it takes a different approach from an in-person event to fully benefit from the content. Now we sit in front of our screens all day and have mastered the art of jumping between virtual meetings, chats, webinars - and for some ...
Path to Success: What’s In It For Me?
You may have questions on customer relationship and data management, marketing automation, and how best to implement software to drive results for your organization. Thinking about getting an integrated CRM? Already have Salesforce? Not sure what’s right for you? You’ve come to the right place. At Redpath, we are passionate about working with organizations to help you simplify, transform, and accelerate your digital transformation journey no matter where you’re starting. If you’re experiencing inefficiencies with delivering value to your customers or feel that you’re behind the curve with regard to your technology usage, simply implementing a new piece of ...
Driving Research & Innovation with Salesforce
The University at Buffalo Business and Entrepreneur Partnerships (BEP) office connects academia, industry, and entrepreneurs to collaborate on R&D, commercialize new technology and provide access to talent pipelines. The team builds public-private partnerships that support new discoveries and market opportunities that positively impact society. THE SUCCESS SYNOPSIS The University at Buffalo’s BEP team members have embraced the new Salesforce org and it has become part of day-to-day operations. Adoption is growing each day as they see the focus shift from training and population of data to managing programs, tracking activities, and reporting. BEP’s team of users has increased from 20 ...
5 ways to reinvent your support team with Service Cloud
In the modern market, email and web options have overtaken in-person communications as the go-to methods to meet customer needs. As such, the business world is now fixated on creating easy-to-access solutions in the cloud. If you have Salesforce, you already have access to out-of-the-box functionality that can be used to satisfy your goals. Even better, it’s quick and easy to implement. Today we will take a look at these Service Cloud features to see how they can support your efforts: Email-to-Case / Web-to-Case Service Console Web Chat Omni-Channel Routing Omni-Supervisor Solving your challenges with the right solution Let’s take ...
