Service Cloud features to start using today
In today’s rapidly changing world, businesses are adapting the way they use Service Cloud to better support remote staff while also serving customers. Join Redpath’s leading Service Cloud experts to learn how to deliver more efficient support with Web-to-Case, Omni-Channel Routing, Knowledge and more. See real-world use cases of how these Service Cloud features help: Handle increased case volume with fewer support agents Create seamless case assignment based on skillset and availability Boost productivity for agents working remotely This 30-minute on-demand webinar covers specific Service Cloud features you can use right now to help your business adapt to remote ...
What is GDPR and What Does it Mean for You?
On-Demand Video This event is to explain the new EU legislation that comes into effect May 25th. General Data Protection Regulation (GDPR) is a massive change and affects all organizations, even those in the US. If you are actively marketing to or communicating with EU citizens, this event is for you. Vanessa Ruiz, a Redpath marketing automation consultant, will discuss: GDPR overview Does this affect my organization if I am in the US? How is data regulated? What do organizations have to do differently? How to conform to GDPR? Watch now!
Salesforce Improves the Donor Experience and Streamlines Data Entry
Watch this joint webinar with Salesforce, Catholic Charities & Redpath, to learn how Catholic Charities created a 360˚ view of their donors using Salesforce, a connected CRM, and how they deployed a comprehensive technology solution that improved the donor experience and streamlined their data entry process. This webinar covers: The value of becoming donor-centric; the plans, processes, and technologies you need to provide a superior digital experience for fundraising. Learn how Catholic Charities improved donor relations and donation management with Salesforce Nonprofit Cloud CRM. How Salesforce helped Catholic Charities exceed their fundraising goal Your org can’t afford another day ...
