What can the Service Cloud do for your business? Episode 1

Starting with Professional Edition the “Cases” object in Salesforce opens up a world of customer service capabilities including “web-to-case”, collaborating and “swarming” on solutions via Chatter, prioritization and case escalation, all allowing you to reduce custom

er service costs while maximizing CSat.

In Salesforce a “Case” is a description of a customer’s feedback, support ticket, problem, or question. You can use cases to track and solve your customers’ issues. You can quickly create, edit, locate, and view cases from the Cases tab.

Imagine gathering customer feedback from your website and customer emails using Web-to-Case and Email-to-Case.

Your customers can also create cases in a Customer Community. Salesforce can be your call center in the cloud.

Check out this brief video from the Salesforce Guy.

 

With the rapid evolution of technology, Salesforce solutions are ever-changing and improving features. Contact our team for up-to-date information.

Published On: May 20, 2014

About the Author: Paul Selway

Paul is the president and co-founder of Redpath. He works with prospects and customers to help them imagine their future with a Salesforce solution. He was born in England and hails from the Redpath clan in Scotland.

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