Galileo is a software-based health care business. They use mobile technology with user-centered design to provide around-the-clock mobile access to customer medical care and expertise. Initially, all of the company’s accounts, contacts, opportunities and products were maintained and documented in spreadsheets. This limited their reporting capabilities due to flat and unrelated spreadsheet data. These limited capabilities also forced Galileo staff to generate and verify product schedules for their finance department, which made it challenging to create accurate annual revenue models from employee and monthly sales forecasts. Lastly, they had issues with email correspondence across multiple email boxes due to disconnection problems.