Service Cloud

Salesforce Service Cloud helps businesses manage service relationships and the information associated with them. With CRM, you can store customer contact information, accounts, cases and sales in one central location. We can help you transform your customer service with the most complete, extensible and agile CRM platform to deliver connected and seamless service to your customers.

Primary features and capabilities:

Account and Contact Management

Effectively track and meet customer needs

Lightning Service Console

Increase agent productivity by putting a 360-degree view of the customer at their fingertips

Case Management

Resolve cases faster by having all the information needed to close the case accessible to the agents

Asset and Order Management

Track customers’ assets, orders, support history and more, all in one place

Workflow and Approvals

Minimize manual tasks with automation for increased productivity

Omni-channel Routing

Deliver superior service by routing calls to the right agent with the right skills

Social Customer Service

Monitor and respond to customer posts on social media channels like Twitter, Facebook and Instagram

Telephony Integration

Integrate with the most popular CTI systems and manage calls from within the agent console

Custom Reports and Dashboards

Track team efficiency, monitor key metrics and create dashboards to keep relevant information quickly accessible

How Can Redpath Help?

If you already have a cloud implementation, we can optimize it for your current needs. If you’re looking to add additional Clouds, we can determine the right add-on for your organization. If you are new to Salesforce solutions, we can ensure you have a smooth implementation to get you up and running.

For an initial no-cost consultation to see if a Salesforce solution with Redpath is right for you, please contact us.