Things are Changing in Salesforce

Things are Changing in Salesforce

We want to notify every one of three important changes happening in the Salesforce platform. If you have any custom integrations, use Chatter Answers or use Web-to-Case/Web-to-Lead, please read these changes. If you are not sure if you are affected or need help with the updates, please contact your Redpath Account Manager or contact us here.

HTTP/HTTPS

Who it affects: Users in the NA2, NA4, NA13, NA15, NA16, CS15, CS16, CS17, CS18, CS19, and CS20 instances and if you are using call outs to 96.43.146.8 or 96.43.150.8.

This change will take effect in the next couple of weeks. If your org makes HTTP or HTTPS callouts to endpoints that permit only 96.43.146.8 or 96.43.150.8 as source IP addresses, you will need to update those endpoints’ source IP trust lists to cover the entire collection of Salesforce IP ranges. If you do not update these source IP trust lists, callouts from your org may begin to fail starting September 22, 2016, impacting your service experience.

Actions: If you are affected by this change, you will need to update the callouts to the IP trust lists. Additionally, review other integrations you have to ensure your org is up to date on the latest IP addresses to whitelist.

Chatter Questions

Who it affects: Anyone with an org created after the Summer ’16 release.

In the Winter ’18 release, Salesforce will be retiring Chatter Answers. Salesforce will be replacing it to Chatter Questions. This may require data migrations for Salesforce Sales Cloud, Service Cloud, and Communities.

Actions: If you are affected by this change, data migration is needed to take advantage of the new features.

Web to Lead | Web to Case

Who it affects: Anyone using Web-to-Case or Web-to-Lead.

Salesforce is changing the endpoint URLs for all Web-to-Case and Web-to-Lead forms. If you have them deployed, you will need to update the HTML code with the new URL.

Actions: Update the endpoint URLs for all Web-to-Case or Web-to-Lead forms.