As a healthcare insurance organization, you must build trusting and lasting relationships with the members you serve in order to attract and retain business. For members with chronic conditions, personalizing their care allows members to take an active role in managing their own health, creating an informed member base, better adherence to treatment plans, improved outcomes and reduced readmissions.
A customized Salesforce integration can help your healthcare organization with solutions for payers, allowing you to personalize member care plans that engage members, streamline authorization requests with utilization management and promote collaboration to achieve the best member outcomes.
Salesforce Solutions for Payers
The Redpath team of Salesforce implementation partners can work with you to design an integrated Salesforce solution that not only provides a great customer experience, but streamlines business processes to improve your team’s performance.
Your team can engage members with personalized and proactive interventions using guided workflows, utilization management and customized care plans. Having a full view of the member profile and journey at every touch point builds trust and creates a connected experience. Communicate with your members and their care teams on devices of their choosing through secure sites, enabling real-time collaboration between members and providers.
Improve Employee, Provider and Member Experiences
Extend Salesforce to your members with direct member access to curated articles, assessments, cases and claims, all through secure sites and in-app experiences. With Redpath as your Salesforce partner, we can show you how to integrate information from existing systems, empower agents with the right information at the right time for faster, more complete member support and case resolution and design portals for member and provider self-service.
Identify and Manage High-Risk Populations
High-risk populations are difficult to identify and manage at scale, making it hard for payers to prioritize members who need extra support and collaborate with providers so you can ensure these members adhere to care plans. The Redpath team can help you unify your data to help identify members that need additional outreach, support better health outcomes, reduce readmissions and keep members engaged in their care for the long term.
Our Redpath Healthcare & Life Sciences team can help you implement a Salesforce solution to drive personalized and cost-effective care, streamline authorization requests and enable collaborative workflows to achieve the best member outcomes. Redpath is more than a consulting company — we are your premium partner for Salesforce customization and integration.
Contact us today for Salesforce solutions that fit your needs as a healthcare payer.
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