Keep Salesforce useful after launch.
Redpath Managed Services gives higher education and mission-driven teams access to experienced Salesforce support, strategy, development, and optimization — so the platform keeps improving after go-live.
Strategic and ad hoc support models, sized to your team, needs, and budget.
Salesforce is live. Now the real work begins.
Go-live is not the finish line. As teams change, programs evolve, reporting needs grow, and new requests pile up, Salesforce needs steady care and senior judgment.
Your admin is overloaded.
Your Salesforce owner is balancing support tickets, user questions, reporting needs, and enhancement requests.
Your backlog keeps growing.
Everyone has ideas for Salesforce, but no one has the capacity or structure to prioritize the work.
Your reports are losing trust.
Leadership needs better visibility, but the data model, fields, or dashboards need cleanup.
Your users need support.
Adoption is slipping because the system feels confusing, slow, or disconnected from the work.
Your platform needs to evolve.
You are not looking for a full implementation. You need steady improvements that keep Salesforce aligned with the organization.
Choose the support model that fits the work.
Strategic Support
For teams that want a steady Salesforce partner.
Strategic Support is best when Salesforce is important to daily operations and the organization needs ongoing guidance, prioritization, improvements, and support.
Best for
- Monthly or recurring support
- Backlog planning
- Roadmap check-ins
- Admin support
- Reporting improvements
- Enhancements and releases
- Adoption support
- Platform optimization
Ad Hoc Support
For teams that need expert help on demand.
Ad Hoc Support is best when the team has occasional Salesforce questions, issues, or enhancement needs and wants access to Redpath expertise without a larger ongoing model.
Best for
- One-off issues
- Admin questions
- Small enhancements
- Troubleshooting
- Targeted configuration help
- Occasional development support
Support that goes beyond ticket completion.
The work should feel practical, not bloated. Redpath helps teams solve what matters now and avoid creating new complexity while fixing old complexity.
A good Salesforce partner keeps the platform from drifting.
Salesforce gets messy slowly. A field here, a workaround there, a dashboard no one quite trusts. Managed Services gives teams a way to keep improving the platform without turning every need into a new project. Redpath brings the technical support, strategic judgment, and practical guidance needed to keep Salesforce useful over time.
For teams that need more Salesforce capacity without adding more chaos.
Accidental admins
People managing Salesforce while also doing another full-time job.
Small internal admin teams
Teams that know Salesforce but need backup, development support, or senior architecture guidance.
Post-launch teams
Organizations that recently implemented Salesforce and need help turning launch into lasting adoption.
Mature Salesforce teams
Organizations with an established platform that need steady optimization, cleanup, reporting, and release support.
Need a steadier way to manage Salesforce?
Redpath can help you choose the right support model, clean up what is slowing the platform down, and keep Salesforce moving in the right direction.