Salesforce for the work of public service.
Redpath helps public sector agencies connect the people, data, and processes behind grants, licensing, case management, workforce, and citizen services — then builds the Salesforce foundation to deliver outcomes, not just track them.
Summit
Salesforce Partner
17+
Years of Salesforce delivery
450+
Organizations served
3,000+
Projects delivered
Public service is connected. The systems usually are not.
Agency work rarely fits into one department or one database. Grants, licensing, cases, workforce programs, inspections, reporting, and constituent services all depend on each other — but many agencies still manage that work in separate systems, spreadsheets, and processes.
That is where Salesforce either becomes a shared operating layer — or another place staff have to update after the real work is already done.
One agency · many programs and services
When the work is disconnected, public service slows down.
The cost is rarely one big failure. It is a hundred small ones — time lost to reconciling, constituents waiting longer than they should, and outcomes that are harder to report than they should be.
01
Work stays siloed
Grants, licensing, cases, and services live in separate systems, so staff spend time reconciling data instead of serving constituents.
02
Constituents wait longer
When information is scattered across tools and teams, applications, cases, and requests move slower than the people waiting on them.
03
Outcomes are hard to prove
Programs, funding, and results are connected in practice. If the data is not, reporting to leadership and the public gets harder than it should be.
Built around outcomes, not silos.
Grants, licensing, cases, workforce, social programs, and inspections each have their own people, rules, and data. We build for each of them on one Salesforce foundation — so agencies spend less time reconciling the work and more time delivering it.
Grants Management
Manage the full grant lifecycle — applications, reviews, awards, disbursements, compliance, and reporting — so funding moves faster and outcomes are easier to show.
License & Permit Management
Give applicants clearer, faster processes and give staff one place to track submissions, reviews, approvals, renewals, and inspections.
Case & Justice Management
Connect intake, case workers, services, and follow-up so cases move forward with less manual handoff and a full view of each constituent.
Workforce & Talent Services
Coordinate job seekers, employers, training providers, and program milestones — with the data to show participation and results.
Inspections & Emergency Response
Schedule, track, and document inspections and field activity — and coordinate response when timing matters most.
The platform is not the hard part. Making it fit the work is.
Most public sector Salesforce problems are not caused by a lack of features. They are caused by unclear process, disconnected ownership, inconsistent data, and compliance needs that get added late. Redpath helps agencies close that gap — we advise, build, coach, govern, and stay close enough to make Salesforce useful after launch.
The right help for the stage you are in.
FOR DECISIONS THAT MATTER
Advisory.
Roadmaps, architecture, governance, stakeholder alignment, operating models, readiness assessments, and Salesforce strategy.
Explore Advisory →FOR BUILDS THAT LAST
Implementation.
Public Sector Solutions, Experience Cloud, integrations, migrations, workflows, data models, dashboards, automation, and cloud configuration.
Explore Implementation →FOR DATA YOU CAN TRUST
Migrations.
Data cleanup, mapping, validation, and cutover from legacy systems, so nothing critical is lost in the move.
Explore Migrations →FOR PLATFORMS THAT GROW
Managed Services.
Ongoing optimization, admin support, releases, adoption, reporting, enhancements, and platform stewardship.
Explore Managed Services →Common Redpath engagements
Trusted by agencies doing serious Salesforce work.
FEATURED ENGAGEMENTCredit: Kelly Gorham / Montana State UniversityA state higher-education commission streamlines applications and builds internal capacity.
The Office of the Commissioner of Higher Education turned to Redpath for a collaborative partner who could improve Salesforce performance, streamline application processes, and build internal capacity through ongoing support.
“This detailed process was very difficult to navigate last year and caused significant stress; however, with Sathya and Ben's assistance, we were able to streamline the process, test thoroughly, and to our satisfaction. We were able to execute the entire process in about half an hour.”
Built for the public sector teams that serve communities
GRANTS MANAGEMENT
Faster grant cycles, clearer reporting.
Applications, reviews, awards, and compliance in one place — so funding moves faster and outcomes are easier to show.
See public sector work →CASE MANAGEMENT
Connected intake-to-outcome case work.
Intake, case workers, services, and follow-up on one platform — with a full view of each constituent and less manual handoff.
See public sector work →LICENSING & PERMITS
Self-service applications, less manual review.
Clearer processes for applicants and one place for staff to track submissions, approvals, renewals, and inspections.
See public sector work →Embedded enough to understand the agency. Senior enough to challenge the plan.
We do not disappear into a build room and come back with a platform your team cannot sustain. We work alongside your staff, admins, and leaders so the system reflects how the agency actually operates — and the operating model is ready for the system.
Advisory before overbuilding. We pressure-test the plan before we build the platform.
Co-delivery with your team. We work alongside your staff, admins, and leaders.
Governance that prevents drift. Structure that keeps the system honest after go-live.
Build Salesforce around the outcomes your agency is accountable for.
If your public sector Salesforce work spans grants, licensing, cases, workforce, social programs, and reporting, Redpath can help you find the clearest path forward.