Category: Business

Redpath Consulting Group — Our Small Business Story

Established in 2008 and based in Minneapolis, Minnesota, Redpath Consulting Group was created with the desire to create a Silicon Valley like company in the midwest with the energy and culture for attracting an innovative and diverse team of people that are interested in a unique approach to delivering professional services. Co-founder, Paul Selway and I really wanted to create a company with a people-first approach that would drive an unstoppable force in providing extraordinary services within the communities we serve. We like to refer to this as our WOW factor. In the 14 years since ...

7 Reasons to Work With a Small Business

There’s a saying you’ve likely heard many times: bigger is better. But is it really true? If you get an ice cream cone that is four times what you actually want or need, is that truly better? Regardless of the item, if you’re getting more and possibly spending more on anything, is bigger really better? Perhaps quality is better than quantity? The same holds true when you’re selecting a business partner. As we celebrate #SmallBusinessWeek this week, here are seven reasons to consider working with a small business, like Redpath Consulting Group: # 1 — Emphasis on Transformative Innovation ...

How to create focused, KPI-driven Salesforce Dashboards

Dashboards can’t function without data. But too much data can also make dashboards irrelevant. As Salesforce’s functionality has increased, companies have migrated more and more of their important data into the solution. While this is great for powering valuable insights, the influx of information can also make it difficult to gain a succinct overview of your data. To keep dashboards relevant and useful for analyzing key company data, you need to create customized options. Here are some tips on building custom Salesforce dashboards and how you can use them to drive growth for your operation. Define your key results areas ...

5 ways to reinvent your support team with Service Cloud

In the modern market, email and web options have overtaken in-person communications as the go-to methods to meet customer needs. As such, the business world is now fixated on creating easy-to-access solutions in the cloud. If you have Salesforce, you already have access to out-of-the-box functionality that can be used to satisfy your goals. Even better, it’s quick and easy to implement. Today we will take a look at these Service Cloud features to see how they can support your efforts: Email-to-Case / Web-to-Case Service Console Web Chat Omni-Channel Routing Omni-Supervisor Solving your challenges with the right solution Let’s take ...

Better Salesforce security for remote work

Salesforce already utilizes some of the most advanced and sophisticated technology for internet security available today, and we’ve never needed it more. The system is a veritable treasure trove of any company’s most important data and that makes it target number one for would-be criminals. And they are employing some very nefarious tactics to get at your data. Because Salesforce servers are so secure, many cybercriminals have shifted away from hacking and instead are targeting individual people in an attempt to gain access to a company’s data. And with more and more employees working remotely with weaker protocols than the ...

Upcoming Webinar: Salesforce security best practices to step up your admin routine

IT leaders know how important it is to protect both data and users, especially with so many employees working remote and conducting business from their phone. Luckily, Salesforce offers many resources and features to help admins keep their org safe and protect against potential threats. But staying on top of all the right security audits and checks consistently throughout the year is easier said than done for any busy admin or leader. As your trusted Salesforce advisor, Redpath is committed to delivering simplified, relevant and helpful best practices around Salesforce security. In an upcoming webinar on July 22 at 11 ...

Redpath’s Commitment to Equality and Diversity

By Paul Selway and James Smale Community is one of Redpath’s core values. Redpath’s hometown community was rocked to its core when the life of George Floyd was senselessly taken at the hands of police in Minneapolis, just a few short miles from our corporate headquarters last May. For far too long, too many communities across our country have been mourning the loss of our black brothers and sisters, who have died senselessly at the hands of an unjust and discriminatory system. To our Black, Indigenous and People of Color (BIPOC) communities, team members, families and clients: We stand together ...

Salesforce Governance: A Little Order Goes a Long Way

Throughout my career, I have seen many examples of how software governance — or lack thereof — can have a huge impact on a company's success, affecting everything from employee satisfaction to the company’s bottom line. As an ISTJ, I’m a big fan of structure and rules. (I swear, I can still have fun at parties, too!) So, I am really excited to have the opportunity to discuss a topic that warms my heart: governance. At its core, governance refers to a framework for operating and making decisions. How does this relate to Salesforce? Any admin knows that Salesforce is a ...

Redpath optimizes CRM collaboration for internal teams with Enhancement Manager for Salesforce®

Status updates, scrum meetings and goal tracking have a unique feel these days, and the approach in how teams are conducting them should be distinctive as well. Redpath is excited to announce Enhancement Manager for Salesforce®, a new, free app dedicated to helping you and your team stay connected and collaborative during this time. Designed by Redpath, Enhancement Manager provides companies, educators and nonprofits with a central hub where they can capture and prioritize their Salesforce initiatives. Ideal for organizations experiencing rapid change, this out-of-the-box app package includes a custom object, reports and dashboards your organization can install in its ...