Salesforce Redpath Customer Experience

On-demand webinar

Customer experience is not synonymous with customer service. It is the feeling created when a customer interacts with each part of your business. It is obvious to say that companies that make customer experience a priority, retain more customers.

New insights from Forrester Research found that leaders in customer experience also outperformed in revenue growth, highlighting that organizations need to make customer experience a focal point for the entire organization.

This event is tailored for leadership of all functional areas from marketing to sales, IT and service. We want to take you through a journey of customer experience and how it can be tracked, managed, and enabled through technology. We will walk through common questions such as:

  • Who is responsible for leading customer experience?
  • What measures do you use to track customer experience and what are the pitfalls?
  • Where do you start?
  • Why should you pay attention, why make this a higher priority?
  • How do high performing customer experience companies get ahead?

You will also hear about a recent customer and discover the tools and strategies they used to use customer experience as a competitive advantage and drive revenue growth.

Fill out the form to watch the on-demand Customer Experience Webinar