Starting with Professional Edition the "Cases" object in Salesforce opens up a world of customer service capabilities including "web-to-case", collaborating and "swarming" on solutions via Chatter, prioritization and case escalation, ...
Quotes, Approvals and the Power of Chatter to Close Deals We take an Opportunity from the prospecting stage, build a PDF Quote with just a few clicks, then use the ...
Salesforce Sales Cloud, with its core Customer Relationship Management (CRM) features, addresses many common business challenges. One of those is "Lead" management. Often called "prospects" or "suspects" by some small ...
Big Data means bringing all the parts of your business into one place. If you have followed along with Part I and Part II of this series, you are beginning ...
